Amazon Gift Card Not Working: How to Fix It
Your Amazon gift card won't redeem, says it's already been used, or the code won't scan.
What exactly is happening?
Try these in order
- Check your balance first. Go to Your Gift Card Balance — the card may already be redeemed and the money is in your account (Amazon Help).
- Make sure you're in the right account. Gift cards are added to whichever account you're signed in to, and balances can't move between accounts (Amazon Help).
- Check it's an Amazon.com card. Amazon.com gift cards only work on Amazon.com, not other countries' Amazon sites (Amazon Help).
- Can't read the code? Contact Amazon. Have the card's serial number, the order number if you know it, purchaser and recipient names, and the address it was sent to (Amazon Help).
- Bought from another store? If the card came from another retailer, contact that retailer for help (Amazon Help).
- Watch for scams. Anyone asking you to pay them with Amazon gift cards is almost always a scammer.
Still stuck? Once redeemed, the balance stays in your account until you use it — you don't need to redeem the card again (Amazon Help).
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