Outlook Calendar Not Syncing: How to Fix It
Appointments you add on one device never show up on another, or your calendar in the Outlook app is empty.
Try these in order
- Check the calendar is switched on for that account. In the Outlook app go to Calendar, tap the three lines top-left, and make sure Calendar is ticked under your email address (Microsoft Support).
- Make sure your account type can sync calendars. IMAP and POP accounts sync email only — calendar and contacts need Exchange ActiveSync (Microsoft Support).
- Re-add the account with the right setup. If your address isn't listed under Calendar, delete it and add it back using Exchange ActiveSync rather than IMAP (Microsoft Support).
- Turn on the phone permissions Outlook needs. On iPhone, Settings > Outlook > turn on Contacts and Background App Refresh; on Android, Settings > Applications > Outlook and enable Contacts (Microsoft Support).
- Reset the account inside Outlook. Open Settings, tap the account that isn't syncing, and choose Reset Account (Microsoft Support).
- Remove the device partnership. In Outlook on the web, Settings > General > Mobile devices, delete the device, save, restart the phone, and sync again (Microsoft Support).
- Delete and re-add the account. If resetting doesn't work, removing and re-adding the account is Microsoft's next step (Microsoft Support).
Still stuck? Older devices are being cut off — from 1 March 2026 anything running ActiveSync below version 16.1 can no longer connect to Microsoft services, so an old phone may need replacing or updating (Microsoft Support).
Was this helpful?