Spotify Family Plan Not Working: How to Fix It
You can't join a Spotify Premium Family plan, or you're on one but Premium isn't working.
What exactly is happening?
Try these in order
- Accept the invite from your own account. Log in to your own Spotify account, open the invite link, tap Accept invite, and confirm the plan address (Spotify Support).
- Check with the plan manager. Make sure they haven't removed you. If Spotify can't verify you, ask them to invite you again (Spotify Support).
- Make sure the address matches. Family members need to live at the same address as the plan manager (Spotify Support).
- Log out and back in. Then make sure you're using the right login — email, phone, Apple, or Google (Spotify Support).
- Partner plan? Cancel it first. If you have Premium through a phone or other company, cancel with them and wait for it to end before joining (Spotify Support).
Still stuck? Only the plan manager can add or remove members, from their account page (Spotify Support).
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