Spotify Premium Not Applying: How to Fix It
You paid for Spotify Premium, but your account still shows ads or Free features.
What exactly is happening?
Try these in order
- Log out and back in. This refreshes your account status (Spotify Support).
- Check you're on the right account. Try signing in with email, phone, Apple, or Google to find the account that has Premium (Spotify Support).
- On Family or Duo? Ask the plan manager whether they removed you, or have them invite you again (Spotify Support).
- Check your payment status. A 'pending' payment might not have gone through. If it fails, the pending charge expires and the money goes back (Spotify Support).
- Paid through a partner? Go to Manage your subscription and use the contact link under Payment to reach the provider (Spotify Support).
Still stuck? Duplicate accounts are the most common cause. If you find Premium on a different login, stick with that one.
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