PayPal Refund Not Showing Up: How to Fix It
A seller says they refunded you, but the money hasn't shown up in PayPal or your bank.
What exactly is happening?
Try these in order
- Find the refund in Activity. Go to Activity, click Filters, choose Refunds, pick the date range, and open the transaction (PayPal Help).
- Pending more than 5 business days? Contact the seller (PayPal Help).
- Says canceled? Contact the seller for details (PayPal Help).
- Completed but not in your bank? Contact your card issuer or bank and give them the bank reference ID or original transaction details (PayPal Help).
- Card canceled or prepaid? Contact the card issuer to get the refund (PayPal Help).
- Check your PayPal balance. If a refund couldn't go back to your debit card, it may land in your balance instead (PayPal Help).
Still stuck? Refunds go back the way you paid, so card and bank refunds can take a few days longer to appear than PayPal balance refunds.
Was this helpful?